Contents
Last updated: April 2026
Your Privacy Matters
This Privacy Policy explains how B-Shop collects, uses, and protects your personal information when you use our website and services. By using our platform, you agree to the practices described here.
If you have questions about this policy, please contact us.
Information We Collect
Account Information
When you create an account, we collect your name, email address, and phone number. This is used to identify you, process your orders, and send you important updates.
Order & Payment Data
We collect billing details, delivery addresses, and order history to fulfil your purchases. Payment is processed through Safaricom M-Pesa — we never see or store your M-Pesa PIN. We only receive a transaction receipt number confirming payment.
Usage Data
We automatically collect information about how you interact with our site — pages visited, items viewed, and time spent. This helps us improve the shopping experience.
Device & Technical Data
We collect your IP address, browser type, and device information for security monitoring and to ensure the site functions correctly on your device.
How We Use Your Information
Order Fulfilment
Your personal information is primarily used to process and deliver your orders, send you order status updates via email, and handle any returns or refunds.
Communication
We use your email to send order confirmations, shipping notifications, and support responses. We may also send promotional emails — you can opt out at any time via the unsubscribe link.
Security & Fraud Prevention
We use collected data to detect suspicious activity, prevent fraudulent transactions, and protect both our customers and our platform.
Service Improvement
Aggregated, anonymised usage data helps us understand how customers use the site so we can improve navigation, product discovery, and checkout flows.
Data Security
How We Protect Your Data
All data transmitted between your browser and our servers is encrypted using TLS (HTTPS). Passwords are hashed and never stored in plain text. We regularly review our security practices and infrastructure.
Payment Security
We do not store any payment card details or M-Pesa credentials. All payment processing is handled directly by Safaricom's M-Pesa platform, which is PCI-compliant.
Access Controls
Access to customer data is strictly limited to authorised personnel who need it to perform their job functions. All access is logged and audited.
Sharing Your Information
We Do Not Sell Your Data
We will never sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers
We share necessary data with trusted service providers — delivery couriers, email service providers (Resend), and cloud hosting — solely to operate our service. These providers are bound by confidentiality agreements.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Your Rights
Access & Correction
You can view and update your personal information at any time from My Account → Profile. If you need help correcting data, contact our support team.
Deletion
You may request deletion of your account and associated personal data. Note that we may retain certain data for legal, tax, or fraud prevention obligations.
Opt-Out
You can unsubscribe from marketing emails at any time using the link in any email we send. Transactional emails (order confirmations, shipping updates) cannot be opted out of while your account is active.
Cookies
What We Use Cookies For
We use essential cookies to keep you logged in and maintain your cart session. We also use analytics cookies (anonymised) to understand site usage patterns.
Managing Cookies
You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the site — for example, your cart may not persist between pages.
Questions about your data?
Contact our support team and we'll respond within 2 business days.
Contact SupportCart View
Ooops! No items found.
You don't have any items in your cart yet!
Subtotal:
$0